Privacy Policy

Your trust matters. Here's how we handle your information.

1. Information we collect

  • Information you provide: name, business name, email, phone, industry, budget, project details, and any content or files you upload through our forms.
  • Payment information: processed and stored by Stripe. We do not see or store full card numbers — only limited details such as the last four digits and payment status.
  • Usage data: basic analytics (pages visited, device type, referral source) collected to improve our site.

2. How we use your information

  • To respond to quote requests and provide our Services.
  • To build, deliver, and support your website.
  • To process payments and send receipts and order updates.
  • To send relevant communications about your project (and, only with consent, occasional marketing).

3. How we share information

We do not sell your personal information. We share data only with service providers who help us operate — for example, Stripe (payments), our email/SMS provider (notifications), and hosting/storage providers — and only as needed to deliver the Services, or when required by law.

4. Data retention

We retain your information for as long as needed to provide the Services and meet legal, accounting, or reporting obligations. You may request deletion of your data at any time, subject to those obligations.

5. Your rights

Depending on where you live, you may have the right to access, correct, delete, or port your personal data, and to opt out of marketing. To exercise any of these, email river@flowstatecommerce.com.

6. Cookies & analytics

We use minimal cookies and privacy-friendly analytics to understand site usage and improve performance. You can control cookies through your browser settings.

7. Security

We use industry-standard safeguards, including SSL encryption and reputable processors like Stripe, to protect your information. No method of transmission is 100% secure, but we work hard to keep your data safe.

8. Children's privacy

Our Services are intended for businesses and are not directed to children under 16. We do not knowingly collect data from children.

9. Changes to this policy

We may update this policy periodically. The "last updated" date reflects the most recent revision.

10. Contact

Questions about your privacy? Email river@flowstatecommerce.com or call (360) 826-2432.